Contact Form

This form is intended for E-Mail Service Providers (ESP). If you are a holder of a bluewin.ch or bluemail.ch e-mail address, and you have a problem with sending or receiving mails, please use the contact form in User Tools.

Preconditions

Typical causes for problems with sending to bluewin.ch or bluemail.ch are:

Sending from an IP Address that has been misused in the past for sending spam.
Sending to E-Mail address which do not exist or are Spam-traps.

I confirm that my E-Mail lists are cleaned after every campaign and bounces are handled correctly.

I confirm that users can only register to my E-Mail list with a double opt in.

I confirm that, as required by the EU GPDR, I have the consent of all persons on my recipient list to send them e-mails.

Error Message

Contact Information

Please enter the contact infromation of a technical contact

Company

Surname

First Name

E-Mail

Telephone

Technical Information

IP address of the mail relays

Detailed description of the problem

To analyse false positive spam incidents we require an example email in text format (*.eml file, max 2.5 MB).

Mail Upload

Consent declaration

I agree that Swisscom may obtain further information and confirm my cooperation.